Help Shopify shoppers find the right product

Answer customer questions about your products, shipping, and returns in chat or voice. Help shoppers choose from your connected Shopify catalog.

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7-day free trial for eligible accounts. Billing setup required. Cancel before the trial ends to avoid charges.

Example conversation

From a question to a product choice

Find a product, choose an option, and review it. Items are added only after the shopper confirms. Checkout stays with the store.

This preview uses the store widget with fictional product details. It is a sample, not a live conversation. No messages are sent or items added to a cart.

Shop assistant

Example · fictional store
You

I need a cotton T-shirt with a relaxed fit.

Shop assistant

Try the Everyday T-shirt. Choose an option below to review your selection.

Shopping demo. No store cart is changed.

Everyday T-shirt

€24.00

Product page

Try the options · no cart changes

From setup to your storefront

Review your store information and test the answers before you go live.

1

Add your store information

Create an account, add your website, and connect Shopify for product information.

2

Test your assistant

Add your help documents and policies. Check product answers and choose your widget appearance.

3

Enable your store widget

Choose a chat or voice plan, set up billing, and enable the widget in your Shopify theme.

Help where shoppers have questions

Give shoppers a place to ask about products and store policies without leaving your site.

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Product questions

Help shoppers compare products using the catalog information from your connected Shopify store.

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Voice when enabled

Let shoppers start a voice conversation from the widget when your plan includes voice.

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Shipping and returns

Answer policy questions from the website content and help documents you provide.

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Product-page guidance

Point shoppers to your product pages to check options and continue shopping. Checkout and payment stay in Shopify.

Set up support for your store

Choose the information, channels, and appearance your assistant uses.

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Shopify catalog

Connect your store so the assistant can use your product and variant information.

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Your help documents

Add FAQs, shipping details, and return policies as sources for answers.

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Chat and voice plans

Choose chat, voice, or both. Your plan controls which channels you can enable.

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Your widget appearance

Set the accent color, greeting, and position. Preview the widget before you save.

Frequently Asked Questions

Everything you need to know about Center

Bring your store questions to Center

Create your assistant and test its answers before you enable it for shoppers.

Get started